Had been so busy with school almost missed taking part in this amazing hackathon!
With such a short time to build and submit, I took what I have learnt so far, I decided to put in the work and built a solution in the line of my previous role, something i saw as a problem customer service agents (actual humans) face every day!
I am excited to release this project, it is a demo, which ideally plugs in to legacy contact center systems using the Nutrient DWS Data Extraction API.
Enjoy!
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