Peer Teacher Central Support Ticket System

A system that allows students seeking help from peer teachers to sign in and create a ticket for help. Also, the app supports tracking data through a database for benefit of the PT program

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Inspiration

Many of us have noticed how there have been plenty of times where there are 10-20 students in Peer Teacher Central, but only 2 or 3 peer teachers. In these situations, peer teachers are spread thin, and not every student gets assistance. It's also hard to keep track of how well PTC is being utilized at the moment. We currently rely on surveys that aren't always filled out.

What it does

This web app creates a system where students can sign in with their first name, the course that they're seeking help from, and the specific problem they have. The peer teacher on duty can then look on the teacher side and see all the students that need help. They can view the ticket and mark as completed when finished.

How we built it

We used python django to build this app

Challenges we ran into

We had issues linking the tickets to their database IDs, downloading the correct environment for everyone, general git issues

Accomplishments that we're proud of

We managed to insert and pull student ticket information from our database, the peer teachers can compete tickets by typing their info in a ticket, this then removes the ticket from the view of the peer teacher but keeps the entry in the database which allows us to keep track of current and past student data, as well as allowing peer teachers to feel a sense of pride and accomplishment when helping students. Furthermore, this feature allows us to keep track of which peer teachers are doing more work, and those who are not doing enough.

What we learned

We made great strides in how to program python-django as well as learning valuable web development skills such as html and css, two of our members learned how to use git

What's next for Peer Teacher Central Support Ticket System

More styling will be added. Also we plan to have statistical data accessible, create an "in service" status for the tickets, have a visual representation of a queue, and add authentication for peer teachers to sign in

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