When a water utility agent logs a reported outage or suspected leak, the next person handling the case needs the location, the type of incident and what was observed. Omijo Water Issue Desk shows how those details can carry through from the initial report to a Jira Service Management work item that the operations team can triage and follow to closure.
An agent opens Water Issue Desk inside a Jira Service Management project and selects one of two sample reports. The app opens Jira's native creation form with a summary, labels and a description that carries the municipality, incident type, report reference and observations. The agent can review and edit the details before confirming or canceling. After submission, the Jira work item can be found by its report label and handled through the project's own workflow.
The video follows both paths in the WATERLAB demo project. The agent opens the outage report for Rivière-Claire and cancels the form. The agent then creates a work item for the suspected leak in Belle-Source. Jira records it as WATERLAB-2 with the labels water-demo and wl-002. The agent escalates the work item and moves it to Done. Both reports use fictional data.
Built With
- atlassian
- atlassian-forge
- javascript
- jira-service-management
