Notifications for JIRA

Send SMS (and other) notifications based on automation rules, workflows and events

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Inspiration

I noticed that many Service Desk Agents (or their managers) want to be notified of important issues, even when they're away from their computer. And issues not only become important because of a status change, but also when a deadline is approaching. Not everyone has constant access to their work email, so SMS Text Messages seem like the most common way to reach every user of JIRA Service Desk.

What it does

  • It will add a custom 'Then-action' in the Service Desk Automation Rules, which will enable sending an SMS to
    • a user from the issue (in a group field or user field)
    • a fixed user (from group or user)
    • a fixed phone number
  • It will add a possibility in the user profile to add your mobile number where you want to receive an SMS
  • It will add a Workflow Post-Function to send an SMS.

SMS sending is done using the great Twilio service.

How I built it

Classic P2 plugin framework.

Challenges I ran into

How to create a plugin which is partly dependent on JIRA Service Desk, but the other functionalities should be installed whether or not Service Desk is installed.

Accomplishments that I'm proud of

Adding the user profile settings in Service Desk was a real challenge, but it worked out fine.

What I learned

This plugin was a first in many ways, so I've learned a lot!

  • First Service Desk Then-action
  • First use of Bitbucket Pipelines to build and test the addon
  • ...

What's next for Notifications for JIRA

  • bring it to the cloud
  • add multiple other ways to notify users
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