What did you do?
We used three random English words to consent and share access to safety plans
Why did you do it?
- Words are easy to remember and spell out over the phone
- Three words that expire gives reasonable security for the use-case
What worked?
The problem at hand doesn’t seem to require any complicated technical solution, i.e. technology is not the limitation in this case
How does this make things better?
Both caller and crisis counselor have access to the same channel, information is optionally anonymous, and caller is in control of what is being shared – this builds trust while remaining emotionally safe for the caller
How can this be deployed?
Built with AWS CDK, just point to AWS account and shoot
What’s next?
- Continuous emotion tracking (and analytics?)
- event based notifications, e.g. when average mood drops below certain point counselor can be notified and reach out
- Granular consents: caller has control over what information is shared with counselor
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