Inspiration

Understanding your Customers need is very essential for progress of any businesses. For effective progress of every business, there is a serious need to monitor comments, reviews and products sentiments in every customers feedback.

The application uses Expert.AI Sentimental API to detect and analyze the customers Products feedback to determine if the Feedback is Positive(Happy Mood), Negative(Sad Mood) and Neutral(Mild Mood)

The Screenshots below shows Customers various Feedback Sentimental Mood analysis as Leverage from the Expert.AI API.
Feedback Sentimental Moods Screenshots

At this Points, Expert.AI Sentimental API can verify and detect Positivity and Negativity in every Customers Feedback within this application. Feedback Neutrality is calculated on the fly where both the value of Sentiments Positivity and Negativity from the Expert.AI is equal to Zero(0). This is according to Expert.AI Engineers.

What it does

The Application allows Customers to Share their Services, Brands or Products Feedback which is being analyzed sentimentally via Expert.AI Sentiments API call in other to determine the Customers moods, reactions and needs about a certain Products or Items.

The Application has both Admin and Customers Front End.

The Admin or Customers Registers within the applications and can then login from their Separate Front Ends.

1.) The Customer Published a Brand/Products Feedback. This will trigger a Real-time Notifications to all the Companies Admins in the platform. The Feedback is processed by the venerable Expert.AI Sentimental API in other to determine the Feedback Positivity, Negativity or Neutrality which helps the Companies Admin in analyzing Customers moods (Happy, Sad, Mild etc.) and needs about a certain products.

They can be further conversation in the comments sections for the said Published Feedback. Eg. The Company Admin can send a Thank You Message to the Customer for the shared Brands/Products Feedback. This will send a real-time notification alerts to the Customer to that effects.

2.) The Admin can access all the published Products Feedback from their respective Admin Ends. Admin and Customers can also check the Feedback to get more insight or details by clicking on Analyze Feedback Sentiments in Details.

3.) Admin can also Update Customers Feedback Status to (Open/Closed) and Feedback Priority to High, Medium,Low. Any of this updates will send a real-time notification alerts to the Customers. They can be further conversation in the comments sections for the said Feedback.

4.) Feedback Sentimental Calendar Tracking System: This Calendar System allows the Company Admin to easily track and access all the feedback published on the platform at various time intervals.

5.) Feedback Sentimental Statistical Chart System: This Chart System is used to analyzed and visualized various Sentiments about Customers Feedback over time.
For Instance, We plotted a Chart visualization to compare and visualize
A.) Total Sentiments vs Positive Sentiments Vs Negative Sentiments over Time.
B.) Feedback Sentiments Vs Products Topics/Category(Eg. Supports,Design,Bugs etc.) Over Time.

How we built it

The application built using Expert.AI Sentimental API php, mysql, Ajax, Jquery etc.

Some Screenshots For Illustrations(You can use Firefox Brower if The Screeshot below is not showed)

1.) The Screenshots below shows Admin/Customers login Form

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1b.) The Screenshots below shows Feedback Sentimental Creation Form

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2.) The Screenshot below Shows Feedback Sentimental Calendar Tracking System
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3.) The Screenshots below shows Feedback Positive Sentiments

Feedback showing Positive Sentiments

4.) The Screenshots below shows Feedback Negative Sentiments and Mood Detection

Feedback showing Negative Sentiments

5.) The Screenshots below shows Feedback Full detail Sentimental Analysis

Feedback Full detail Sentimental Analysis

6.) The Screenshots below shows Feedback Sentimental Statistical Analysis

Feedback Sentimental Statistical Analysis

7.) The Screenshots below shows Feedback sentimentl Statistics by Topics

Feedback  sentimentl Statistics by Topics

About Readme File.

The Project folder contains readme.txt file which explains how how to run the applications. Thank You

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