Inspiration
In Vietnam, we notice a tendency in which Messenger users usually send themselves or their clones links and files, to save for later use or transfer across devices. It is considered convenient for them as Messenger is among their most frequently used apps and it is also easy to access. "Why do they have to do that?" we asked. Going beyond observing, we did a comprehensive examination of Messenger, which allowed us to see that there are no tools to help them with such a problem. Shared files on Messenger only support files uploaded from computers but not links, for example; searching for file names or links does not work well either as it excludes tones in Vietnamese, making it harder to find the exact item that users are looking for. Having identified the problem, we assessed user behavior. They use Messenger to save notes for its convenience, so we thinking should a little modification or a similar tool is good enough to facilitate the process and to avoid forcing them to learn and use something new. And a chatbot may do the trick: It is on Messenger, easy to use and search. We named it Metal, and that is its and our story.
What it does
Mental is a simple and user-friendly chatbot, with its basic process is as follows:
- The user sends an item(s) (texts, link, files, etc) to Mental
- Mental asks them to label that item (create an easy-to-remember related name)
- The user replies to the message that contains the item(s) above and types a unique name into the chat to label
- Mental notifies that the item is saved Other functions: The user can see the list of labels. He/she can also search for labels to get access to the right item(s) after saving and cancel the search to come back to normal chat mode.
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