Medibot-A virtual receptionist for hospital

Medibot

PROBLEM:

Have you ever waited in the line just to talk to a hospital receptionist? Maybe you just want to know about a doctor's schedule, or about a medical test, even sometimes we need to knock the reception just to check the price of a test. In most cases, we have needed a 10 to 20 seconds conversation with the reception regarding our query. But we are to wait 10 to 20 minutes in the line to get the chance. Pretty annoying, right?
In this year of 2020, there is a pandemic consternation named COVID-19. It has spread around the planet, sending billions of people into lockdown as health services struggle to cope. It makes the hospital one of the busiest places on earth. As a result, people with other diseases are not being treated well. Even these people are having trouble getting a test result. Isn’t it a pity!
People are reluctant to visit the hospital regularly because most of the hospital is treating coronavirus patients and there is a high risk of getting infected by this highly contagious virus. Hence a technological revolution is needed that can make people do most of the medical work staying at home.

SOLUTION

We are a group of University students from Bangladesh has come with a simple solution. We believe that if we can simplify the flow of information, this suffering can be reduced. Facebook has simplified our life in many ways, now we want to use the power of Facebook to facilitate the healthcare system. We are Launching Medibot-A type of messenger chatbot which provides all-out information of a specific hospital. Nowadays almost every established organization has an official Facebook page. Our plan is to incorporate a well-designed chatbot on the Facebook page. So that the patients can get necessary information by just knocking the AI-enabled chatbot instead of the receptionist. Medibot is going to be the virtual receptionist of every patient where they can communicate anytime without waiting in the line. The ultimate goal: Exponentially providing medical services virtually. Target: wipe out the suffering of medical treatment.

Inspiration

There's a well-considered reason that the healthcare industry is doing its best to banish the term "waiting room." Every hospital knows that the "reception area" or even "welcome desk" is a more thoughtful and sensitive term. Unfortunately, the label doesn't do much to improve the actual environment. For customers or clients or patients, waiting is a serious dynamic and usually a negative business factor throughout the service industry. Nobody likes to wait in the hospital because it’s not the same as waiting for a table at a restaurant. So the first and best anti-waiting solution is to simplify the flow of information. Suppose if I have the latest information about a doctor’s schedule, I will go to the hospital at an accurate time and can accomplish my work without being waited. Also, if you get that real-time information in the messenger chatbot, I will not make a gathering at the reception. Our goal: To create an anti-waiting environment in the hospital and simplifying the flow of information.

What it does

Medibot is a messenger chatbot consisting of many features in it. Such as_  Patient registration  Ambulance service  Medical test info  Doctor’s appointment and info  Cabin booking  ICU service  Test report  Diet chart  Diabetics check-up  Covid-19 info so on In a further development, we will add more features to it.

How we built it

We have built the whole thing keeping the Messenger platform in mind. This has the efficiency to serve every one of all stages. We have gone through three different sites to build it. Dialogflow, manychat, Chatfule are three websites we have gone through. But due to having some difficulties in Diagflo and Chatfule, we have finally used a site “Manychat” that had messenger permission so we can easily demo. It will be engaged in your service 24 hours a day. As we previously mentioned that is can do patient registration, Ambulance service, Medical test info, Doctor's appointment and info, Cabin booking, ICU service, and so on.it can give access to the registration form. it can chat with you for its inner built-in AI function. Giving you calling number and many more.

Challenges we ran into

One of the earliest challenges we have faced is transcending a hospital's website in terms of service. The question was like, Whatever you are providing can be provided by a well-designed website, why should the hospital use a messenger chatbot. We faced the challenge of these points.

It is easy to open a Facebook page than a website
The website is costly but the Facebook page is free.
Creating a well-designed chatbot is way cheaper than the website.
And the last but not the least, Messenger chatbot is user-friendlier than the website. When I first started working I went a long way in doing a lot of work to Dialogflow .but I had to face a much bigger problem at the last minute to make it published. Then I start working Chatfule. But when I started working there, I could not find enough options to make a chatbot according to my plan. That's why I worked on manychat later. Having a basic science of technology, we also face many kinds of technological problem, like for this chatbot, I have learned to work on three types of websites. Other technical challenges we faced were, Since we were building a robot with hospital management. So I like to do a lot of research on what happens in a hospital called Hospital Management. We have made many confusing mistakes in collecting this data. Our recharge needed to be very perfect because our bot will answer all your questions 24 hours a day.

Accomplishments that we are proud of

We have successfully created a social medical service system. through this, there will be a hassle-free direct relationship between hospitals and patients. Doing anything good for the medical sector is like welfare to mankind. We're proud of having built a chatbot that can decrease the hassle of a patient for getting information in a busy hospital. We are saving their valuable time and energy. And we all know, in the hospital, just a single second can save someone's life.

What we have learned

Our team is consisting of 3 members. And all of us are first-time hackathon-ers. We all know how is Facebook and how Facebook pages work. But before this hackathon, we had no idea that a messenger chatbot can be taken to this level. We learned completely new technologies in a short period. We learned how to use Dialogflow, many chats, Chatfule, and many more thinks

What's next for Medibot-A virtual receptionist for hospital

The current version of the medibot is just a trailer of an upcoming blockbuster. We would like to work on the Ai to add more features on it We want to incorporate this bot into the Facebook page of every medical institution. the platform will be transferred into a telemedicine site with more features in the future.