Inspiration
We kept seeing the same thing: agents get handed a CRM, watch a 40-minute tutorial they'll forget by tomorrow, and churn within weeks. The software isn't bad — they just never got to actually use it. We wanted to fix that.
What we built
An AI tutor that lives inside the CRM, moves the cursor for you, and talks you through every feature step by step. You can interrupt it mid-lesson to ask a question, get a straight answer, and have it pick up exactly where it left off.
How we built it
React and Web Speech API for the front end, Supabase for state and lesson tracking, Gemini 2.5 Flash grounded against live Lofty docs to prevent hallucinations, and ElevenLabs for voice. The hardest part was making interruptions feel natural — pausing mid-sentence, answering, and resuming without losing the thread.
What we learned
Agents kept coming back to redo lessons after using the product in the real world. Turns out an AI that never judges you for asking the same question twice is a genuinely different experience.
Accomplishments we're proud of
Getting the interruption flow to actually work end-to-end was the moment the whole thing clicked. The AI pauses mid-narration, holds its place in the lesson, answers a freeform voice question grounded in real Lofty documentation, and resumes at the exact step it left off — all without the agent having to do anything except speak. We also built a generate-lesson pipeline that turns raw release notes or docs into a fully structured interactive walkthrough automatically, which means new onboarding content costs essentially nothing to ship.
What's next for Lofty Academy
Skill quizzes after each lesson module so agents can test retention before moving on. Adaptive pacing — Gemini reads behavioral signals and slows down for confused agents, speeds up for confident ones. And a direct MCP integration so agents can take real CRM actions during lessons, making the experience fully hands-on rather than just observational. The longer-term goal is for every Lofty release to automatically ship with an interactive walkthrough on day one, with no manual authoring required.
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