Inspiration Managing customer support inquiries at scale is challenging, especially when dealing with sensitive data. I wanted to build an automated, privacy-first solution that doesn't just route tickets, but understands them.
What it does The Local-First B2B AI Semantic Routing Gateway is an intelligent agent that: Analyzes context: Uses AI to understand the intent of incoming support tickets. Ensures privacy: Automatically performs PII sanitization before any data reaches downstream systems. Routes intelligently: Assigns tickets to the correct department (Finance, Technical Support, etc.) based on semantic analysis.
How we built it The system leverages Python for the core routing logic, utilizing local vector networks to ensure data remains secure and localized. It is designed to act as an agent that can be easily integrated into existing B2B support workflows.
Challenges we ran into The primary challenge was balancing high-accuracy semantic routing with strict PII removal without significantly increasing latency.
What we learned Building this reinforced the importance of "agentic" workflows—systems that don't just process data but make active, autonomous decisions about data handling and routing.
Built With
- ai/llm
- local-vector-networks
- pii
- python
- sanitization
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