We are facing that problem in our everyday work. Users find a cool new SaaS product, may it be for B2B or B2C products.
What it does
Lightfaden helps providers of SaaS products to develop their customers automatically. This includes customer help & support, verification and billing. So that you can focus on what really matters: your product.
If you're providing a SaaS product, that's being used through some kind of portal, and you want to monetize this portal and/ or certain functionalities of it, Lightfaden is for you.
Lightfaden helps you to:
- help your customers with onboarding and understanding your product right from the start
- guide your customers whenever they need help with smart in-app-guides
- charge your customers and generate invoices
- advertise additional features and sell them
Watch a video of the backend: https://youtu.be/aqbANui0KPE
Watch a video of the plugin (in any arbitrary app): https://youtu.be/i25-QFoItNA
It integrates with SAP Hybris Revenue Cloud to manage users and subscriptions, and allows for a secure user signup through Deutsche Bank, if set in the backend (flag: Required authenticated users).
How we built it
Challenges we ran into
Primarily time. :-)
But also CORS restrictions on some APIs, which forced us to move code from the frontend to the backend.
In our development effort the largest issue was creating a shared vision of what we want to build and how it generates the most value.
Accomplishments that we're proud of
The first version of a user support agent, that can be maintained by a non-technical person is ready!
What we learned
What's next for Lightfaden
ProductHunt, what else. We'll be adding more types of robot actions, to help users with everything.