Leverage Chat as a One-Stop Shop for Everything

Inspiration

I was surprised and shocked that there were so many webpage and chatbot errors while using Screen Reader to shop online! This is a vastly different experience for the sighted. In a consumer interview with Emeline Lakrout, a disability advocate, she shared that "we wish that companies cared 5% more".

What it does

My proposal is to redesign the chat experience and leverage chat as a one-stop shop to find everything in a “conversational” way in 3 ways.

Firstly, this means to redesign the UX for chat to better meet the needs of people wth VI. 1) Rebuild it to be compatible with screen readers 2) Add a speech-to-text feature to allow for users to speak instead of type 3) Upload an image

Secondly, it’s about supercharging chat with generative AI technology to support with product research & recommendations & recognition.

Thirdly, it’s about balancing AI with the high-touch experience through a virtual consultation with a Beauty Advisor.

How we built it

Mockups on Figma and ChatGPT for queries

What we learned

“I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” - Maya Angelou

What's next for Leverage Chat as a One-Stop Shop for Everything

I hope to socialize this idea with the customer care team and digital and technology innovations team to find ways to bring this idea to live.

Built With

• chatgpt
• figma
• powerpoint