Inspiration
Small businesses lose customers every day because they cannot answer messages fast enough or recommend the right products. Hiring support staff is expensive, while traditional chatbots provide generic answers and rarely help customers make purchasing decisions.
Legatus was created to solve this problem by combining an AI Sales Employee with an AI Shopping Agent into a single autonomous system.
What it does
Legatus transforms a business's website, product catalog, FAQs, and social channels into an intelligent AI employee.
Instead of simply answering questions, it understands customer intent, recommends products, explains why they fit the customer's needs, answers sales questions, and guides the customer toward a purchase.
If the conversation requires human assistance, Legatus seamlessly transfers the chat to a human agent while preserving the conversation context.
The same platform can be used on websites, Messenger, Instagram, WhatsApp, and other communication channels.
How we built it
Legatus is powered by OpenAI's latest models and agent capabilities.
The platform combines:
- Product catalog understanding
- Retrieval-Augmented Generation (RAG)
- Multi-step reasoning
- Tool calling
- Conversation memory
- Human handoff workflows
The goal is to create an AI employee that behaves like an experienced sales consultant rather than a traditional chatbot.
Challenges we ran into
The biggest challenge was designing an AI that does more than answer questions.
Instead of responding with static information, Legatus must understand customer intent, compare products, ask follow-up questions, and recommend the best option while maintaining natural conversations.
Balancing recommendation quality, reasoning, and reliable business workflows required careful prompt engineering and agent design.
Accomplishments that we're proud of
We built an AI agent capable of understanding customer needs, recommending products, answering sales questions, and supporting real business workflows instead of acting as a simple FAQ bot.
What we learned
We learned that combining autonomous reasoning with structured business data produces a significantly better customer experience than traditional scripted chatbots.
What's next for Legatus
Our vision is to make Legatus a universal AI commerce employee.
Future versions will support:
- CRM integrations
- Inventory management
- Order tracking
- Voice conversations
- Analytics
- Autonomous sales workflows
- Multi-language support
- AI agents collaborating together across multiple business systems
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