The most challenging issue in hajj is communication. Therefore, there is a huge need to employ a universal way of communication that is user friendly, time efficient, and cost efficient regardless of the user communication ability (such that ability to read ability to speak, ability to translate between languages).
For instant but not limited to:
For those who have done hajj before or watch it closely especially in mina you see so many people got lost and try to ask officers and volunteers. Which causes two problems:
- officers and volunteers deviated from monitoring the pilgrims traffic flow
also, officers and volunteers might not have the proper communication skills to give the right directions.
Before going to solve this issue we have to keep in mind most pilgrims do not have the luxury to own smartphones or smart devices. As result, the solution must support all pilgrim.
In the other hand, all pilgrims wear disposable bracelet or tags that consist of barcode, which contains some information about pilgrims such as name, nationality, language, and tent location.
This can be used along with the developed system to solve communication problems.
The system that we developed is a universal way of communication we called it “the hajj navigator system”.
This system is based on building smart kiosks that are equipped with digital screen, a camera, video and voice call, internet. As well as reasonable space for digital ads. This contribute to the of the developed system
The ads space will be used to collect the initial cost of manufacturing and building the hajj navigator system, and rent it annually to any business that can contribute to a better haj experience, which contribute to the financial feasibility of the solution.
- Before the pilgrims leave their tent the director of the pilgrim’s groups makes sure everyone has bracelet or tags and ask them to go to the kiosks (the hajj navigator) to get help if needed.
Once the pilgrims get to the hajj navigator (kiosks) he/she will see a demo video that shows them how to scan their tags, which contribute to the creativity of the developed system
Once the scan is done, and the identity of the pilgrim is identified an automated voice assistant will talk to the pilgrim using his/her language and ask the pilgrim two main questions: Do you have an emergency Do you need location help
This developed system is connected directly to control room which has translators for all supported languages which also includes sign language.
If the pilgrim answer with location help a 3d maps with steps are display in the screen to show the direction to their tent.
If the pilgrim answer with emergency the control room talk directly to the pilgrim through the translator and face to face video call and send the assigned officer to the location directly.
The above contribute to the simplicity of the developed system.
This will contribute to a positive Hajj experience, while also help collect useful data for future projects.