KindConnect

Inspiration

Every year, thousands of homeless youth in California are asked to relive their trauma over and over—filling out the same forms, answering the same painful questions across disconnected agencies, while missing services they don't even know exist.

What it does

KindConnect changes that. We're an AI-powered intake system that replaces bureaucracy with empathy. One conversation—by voice or text —discovers every service a young person qualifies for and populates all their forms automatically. Youth see exactly what information is shared and control who gets access. No more retelling their story. No more eligibility confusion. No more system-induced trauma.

How we built it

We built a human-centered multi-agent solution which :

• has compassionate, inclusive and trauma-informed agents
• one agent is responsible for finding the relevant data across the web by scraping the 2-1-1 (official resources) websites per location
• the second (sequential) agent is responsible for navigating the young person's reality, understanding their eligibility to the various services available to them and give them a list of available services for their needs.
• the young person can then chose the solutions and providers they would like to apply to and then start the process of completing their information with a third agent. That third agent is compassionate, trauma-centered and has the time to explain the need for each question. The young person can pause or stop too.
• Finally they can receive their form filled in by email or text so that they are owner of their information and have control over what they share with the different providers.

Challenges we ran into

• the problem statement was difficult to articulate to make sure we are answering the right need(s) and understanding the journey of a young homeless person. We called 2-1-1 and a few services to understand their reality and the feasibility of voice agent solutions.
• Different use of tools that proved to be difficultly compatible. We had to work on the merging of solutions overnight.

Accomplishments that we're proud of

• inclusive and trauma-centered UI
• understanding the reality of young homeless solutions journey
• being able to direct towards eligible services based on an AI conversation (and 2-1-1 websites scraping)

What we learned

We learned how big and scattered the problem is. The importance of a human-centric design for crisis solutions We learned to narrow down a wide problem to focus on being able to solve a concrete pain point in the allowed time.

What's next for KindConnect

• integrate with statewide systems like HMIS and HDIS
• Conduct usability tests and refine design Measure success via youth's sense of empowerment, trust an dsuccessuful resource connections
• expand to create shared intake vault
• Build with transparency, consent and compliance (HIPPA + FERPA)

Built With

• apify
• chat-gpt-4.1-mini
• chatkit
• claude
• cursor
• fastapi
• lovable
• multi-agent-framework
• pdfconverter
• python
• typescript