What it does
Sentimental Analysis of the customer review from various social media websites such as twitter ,Facebook and many small travel websites.So that company can look into the matters where they can improve their customer service.
How we built it
1.Removing non-alphabetical characters from the received data from the sources. 2.Generated authentication keys for the twitter api. 3.Fetching the reviews related to the jetBlue hashtag query . 4.Predicted the positive ,negative and neutral reviews. 5.Various graphs plotted with respect to the data .
Challenges we ran into
1.Data cleaning as we get many reviews from different sources the data is not the same format . 2.Figuring out the sentiments from the values of polarity .
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