Inspiration
Citizens often face confusion while filing complaints — not knowing the right department, waiting too long, and getting no updates. We wanted to build something that makes this process simple, transparent, and citizen-friendly.
What it does
JanMitra AI allows citizens to type or speak their complaint in natural language. It automatically classifies the complaint to the right department. Generates a structured report for officials. Provides status tracking and updates to citizens.
How we built it
We used GenAI for natural language understanding and classification. The system is designed to connect with APIs or government portals (in future) to route complaints. We also created a simple interface for citizens to interact easily.
Challenges we ran into
Designing accurate complaint classification for many government departments. Limited time to build a complete end-to-end demo. Balancing technical feasibility with real-world government workflows.
Accomplishments that we're proud of
Creating a working AI prototype that understands citizen complaints. Designing a transparent, citizen-first solution. Building a project idea that has social impact and can scale nationwide.
What we learned
How GenAI can be used in public service applications. Importance of user-friendly design in civic tech solutions. Hackathons are not just about coding, but about solving real problems.
What's next for JanMitra AI
Expand the model with real government datasets. Build multilingual support for wider reach across India. Partner with civic bodies to pilot the solution.
