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Landing Page - Member Portal
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Emergency Request Submission - Member Portal
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CSR Emergency Request Review
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CSR Provider Search
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Provider Review Screen
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Member Feedback Screen
Access to Content
_For accessing the demo URL or Vimeo Link, you would need credentials. The credentials are hosted in the given Github repository and invitation has been sent to PegaCommunityHackathon@pega.com to access it. Please refer to the _ReadMe* document in GitHub for accessing all contents.*
Inspiration:
With business travel more common, it’s important for Companies to ensuring their members safety while travelling. We have seen that most of the members have experienced some sort of safety- related incident while travelling. These incidents span from health and safety issues to natural disasters and Pandemics.
It’s important for business travelers to know what resources are available should they encounter a difficult situation.
Technology and new innovations have made safety and security much easier to access for travelers. With this new application we are empowering our members to seek help or indicate they are "OK" during emergency situations.
With current Travel restrictions in place across the world because of Covid -19. we wanted to build an application that can allow travelers to request for help , while they are struck in their destination away from home.
What it does
International MediAssist powered by Pega empowers business travelers to seek necessary medical help during emergencies, leveraging digital channels.
With member location shared with the request, it helps supporting organizations cut their response time by more than 80%, thereby providing help at fraction of existing time and Cost.
How we built it
This application is built using Pega platform 8.2.2 .
Challenges we ran into
While designing this application, one major challenge was to integrate with various hospitals and provider networks. As we had ensure the safety of the Member information we need to have a secure connection with their network for transmission of the Data.
Another challenge was to integrate with sites to identify any travel notifications issued, and show that to the member.
Accomplishments that we're proud of
The basic version of the tool with the end-to-end scenario was built in four days using out of Box features with minimal customizations. Secondly we are able to provide mobile notifications to the member based on their travel destination indicating any health notifications issued by CDC or other Similar Organizations.
What we learned
Business travelers need to be aware of what resources are available at their disposal especially while travelling. They need to have a way to request for help , so that timely medical assistance can be provided to the member.
What's next for International MediAssist?
Our application can be easily integrated with multiple hospital networks and Provider networks .We are also planning to provide the ability to search for Provider based on their specializations or languages they speak .
Built With
Pega
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