Internal customer satisfication survey portal

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  Add question on survey

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  Review the Answer from the Customer

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  Admin create Survey

Feedback Management System for Interdepartmental Quality Assurance

In today’s fast-paced corporate environment, maintaining consistent quality across departments is essential to delivering a high-standard final product. Recognizing this critical need, a reputed private organization approached us with a consultancy request: to design and implement a centralized Feedback Management System that could streamline interdepartmental communication and uphold product quality throughout every stage of the process.

The proposed system aims to bridge communication gaps between departments such as Design, Development, Testing, Marketing, and Operations, enabling continuous feedback loops, timely interventions, and informed decision-making. The primary goal is to build a culture of collaborative improvement, where feedback is no longer scattered, delayed, or unstructured—but organized, trackable, and actionable.

Key Objectives: Centralized Platform for collecting, analyzing, and managing feedback.

Role-based Access Control to ensure each department views and contributes relevant insights.

Feedback Analytics Dashboard for identifying bottlenecks, trends, and performance metrics.

Real-time Notifications & Status Tracking to ensure timely resolution of raised concerns.

Feedback Loops Integration within project workflows for proactive quality checks.

Built with modern web technologies, the solution ensures scalability, data security, and user-friendliness, empowering the organization to maintain high-quality standards across all departments without compromising agility or communication.

This project not only addresses a specific organizational challenge but also demonstrates how technology and structured feedback can transform internal collaboration and product excellence.

We are excited to present this solution at the hackathon, not just as a prototype, but as a real-world, client-driven initiative with practical impact.

What it does

How we built it

Challenges we ran into

Accomplishments that we're proud of

What we learned

What's next for Internal customer satisfication survey portal

Built With

• angular.js
• api
• cleverdb
• express.js
• mail2
• mysql
• node.js