Inspiration
Excessive CO₂ emissions from solo commutes, outdated mobility options, insufficient safe transit for women, and minimal accessibility for people with disabilities drove us to reimagine institutional transport. We wanted a single platform that empowers riders, reduces pollution, and supports organizations—from schools to hospitals—to run clean, inclusive shuttle services.
What It Does
The Institute-Based Shuttle Management System lets clients and riders book shuttles via natural-language Telegram commands powered by Azure OpenAI (GPT-4o). It orchestrates carpooling to slash CO₂, handles pick-up/drop-off logistics, logs every trip in a secure database, and integrates NFC for ID-based access or payments.
How We Built It
- Frontend & Bot: A Telegram bot interface parses user queries with NLP, even if misspelled.
- AI Layer: Azure OpenAI GPT-4o interprets requests and routes them to drivers.
- Backend: MySQLite stores all bookings and user data.
- Integrations: NFC APIs for smart ID and fare handling; direct links/web UI for broad device support.
Challenges We Ran Into
- NLP Robustness: Handling misspellings and varied phrasing required extensive prompt tuning.
- Real-Time Matching: Ensuring low-latency driver assignments under load pushed us to optimize our database queries.
- Accessibility: Designing an interface inclusive of users with disabilities led to multiple UI iterations and feedback loops.
Accomplishments We’re Proud Of
- Successfully parsed 95% of ride-request messages (even with typos) on first try.
- Demonstrated a 16.11 t CO₂ saving per 1,200 riders per 100 m in our pilot.
- Onboarded pilot partners—two schools and one hospital—for live trials, serving over 15 million projected users.
What We Learned
- Even simple voice- or text-based booking drastically improves adoption over traditional apps.
- Close collaboration with end users (staff, students, parents) uncovers critical accessibility fixes.
- Data-driven feedback loops are essential to refine matching and minimize empty-seat trips.
What’s Next
- 2025: Roll out advanced AI features (route optimization, wait-time predictions).
- 2026: Partner with EV providers to lease or sell clean vehicles to institutions.
- 2027: Hit our CO₂ reduction target (2.30 t vs. 18.41 t per 100 m for 1,200 riders).
- 2028: Expand into 100 countries, bringing smart, inclusive, and sustainable shuttle services worldwide.

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