Product description:
A messenger bot is the essential tool for businesses who have a high personal message conversion rate on Facebook. A bot can take care of interactions with your customers and replies instantly. It is the self help solution for your driven customers. Make sure your customer their questions are answered quickly and create sales opportunities while focusing on perfecting your product.
FAQ:
How does it work? Users send your company’s Facebook page a message and ask it a simple question like “Hey, what is on today’s menu?” or “Are you guys still open?”. The bot for your page responds instantly with an answer or presents the customer with further options. It is also possible for customers to look through your company’s products by asking the bot for it. Remember, this is all done while still on Facebook and you haven’t sent a single reply.
How does the bot know what to reply? The bot sends replies based on the questions a customer asks. It searches for keywords inside a question and brings forward predefined answers. This is great for business as they can easily push products forward to all their friends.
Does the bot only work when a question is asked? No, the bot can also send broadcasts to your customers from time to time. This keeps the engagement going and boosts sales and conversion rates.
What if the bot can’t answer a question correctly? Customers will always have the option to ask the question differently or contact a human to explain what they mean.
Can I talk to my customers while the bot is online? Yes, while you are conversing with your customers the bot will be in a standby mode until you close the message. The bot is always ready to assist your customers while you can’t be online.
What's next for Instant
We are now working on expanding "Instant". We are building a SaaS platform where any company could easily create & manage their own Messenger bot for their Facebook page. We have planned to launch a fully worked out version of our application to at least 1 Facebook page by the end of this year.
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