We get day to day issue emails faced by client. Sometimes we have to follow up with them back to back to get additional information, screenshots etc. This results into losing monitoring instance and hence increasing the time of analyzing the issue.
To come out of this situation we decided to have a portal for clients to directly log in the issues along with available screenshots. This will help us to capture most of the information at one shot.
We will be building interface to capture issue ticket details and track via various reports. This page will be refresh based on research status and once the root cause is found this issue ticket will get resolved here.
Challenges we ran into
Accomplishments that we're proud of
What we learned
What's next for Incident Tracking System
Built With
- appian
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