IISA Care is a healthcare navigation platform that uses insurance data to recommend personalized care options. Our target users were young adults who often struggle with unfamiliar healthcare systems, complicated terminology, and difficulty finding available providers. We addressed these issues with plain-language explanations, provider availability filters, and language-based provider filters.
We first identified our target users and their biggest barriers, then designed features around those pain points. A key challenge was balancing reliability and privacy of data. We addressed this by using multiple agents to verify recommendations and caching insurance data while checking provider availability and publicly sourced data.
We could integrate real insurance and provider data, test the recommender against clinician reviews, and conduct user testing on campuses. We would also measure recommendation accuracy, failed bookings, and time to booking to improve the platform.
Built With
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