Hermes

Inspiration

After seeing Bells challenge and how AI is being used, we were motivated to create this program

What it does

It utilizes data from Twitter to identify problems customers are stating in order to fix issues quickly.

How we built it

First, we identified keywords from text data which we then used to AI to identify them as positive, negative, neutral when a certain threshold of negative keywords along with locations was passed.

Challenges we ran into

We ran into many small problems with running Python, as well as problem implenting AI and using TextBlob

Accomplishments that we're proud of

Creating code to utilize keywords.

What we learned

How to incorporate AI into programming

What's next for Hermes

Further developing the program to utilize time as well as date and location.

a = "" countComment =0 countNot = 0 countNoting = 0 countIssue = 0 countUsel = 0 cService = 0 cWhen =0 cHow =0 cTime =0 cMore =0 cPay=0 cCustomer =0 cSupport =0 cWorst=0 cBill=0 cRefund=0 cOverage=0

list = ["not","nothing","issue","useless","service","when","how","time","more","pay","customer","support","worst","bill","refund","overage"] f = open("bell_support.txt", encoding="utf8") for x in f: if x != "\n": if x.find("@") != -1 : if x != "\n": a = x.split(",") print(a) countComment = countComment+1 if a[2].find(list[0]) != -1 : countNot = countNot + 1 if a[2].find(list[1]) != -1 : countNoting = countNoting + 1 if a[2].find(list[2]) != -1 : countIssue = countIssue + 1 if a[2].find(list[3]) != -1 : countUsel = countUsel + 1 if a[2].find(list[4]) != -1 : cService = cService + 1 if a[2].find(list[5]) != -1 : cWhen = cWhen + 1 if a[2].find(list[6]) != -1 : cHow = cHow + 1 if a[2].find(list[7]) != -1 : cTime = cTime + 1 if a[2].find(list[8]) != -1 : cMore = cMore + 1 if a[2].find(list[9]) != -1 : cPay = cPay + 1 if a[2].find(list[10]) != -1 : cCustomer = cCustomer + 1 if a[2].find(list[11]) != -1 : cSupport = cSupport + 1 if a[2].find(list[12]) != -1 : cWorst = cWorst + 1 if a[2].find(list[13]) != -1 : cBill = cBill + 1 if a[2].find(list[14]) != -1 : cRefund = cRefund + 1 if a[2].find(list[15]) != -1 : cOverage = cOverage + 1

print("\n-------------------------------------------") print("All comments : " , countComment) print("Count word 'Not' : ", countNot) print("Count word 'Nothing' : ",countNoting) print("Count word 'Issue' : ",countIssue) print("Count word 'Useless' : ",countUsel) print("Count word 'Service' : ",cService) print("Count word 'When' : ",cWhen) print("Count word 'How' : ",cHow) print("Count word 'Time' : ",cTime) print("Count word 'More' : ",cMore) print("Count word 'Pay' : ",cPay) print("Count word 'Customer' : ",cCustomer) print("Count word 'Support' : ",cSupport) print("Count word 'Worst' : ",cWorst) print("Count word 'Bill' : ",cBill) print("Count word 'Refund' : ",cRefund) print("Count word 'Overage' : ",cOverage) print("-------------------------------------------")

f.close()