Helpline router

Helpline router

Infrastructure

• S3 keeps full text search index of topic (~10-20)
• Lambda process the user input using the index
• Lex to get user input

Workflow

• user call the helpline, and is asked to say what he wants to talk about
• based on user input (in text), a search on full text index is one to determine the topic
• when the topic is know user is routed to a proper consultant

Extra (if there is time)

• Machine learning can be applied to better determine if user input matches the topic (classification based on user input)

Built With

• amazon-web-services
• javascript
• lambda
• lex
• s3