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User Management
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New Ticket
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Tickets
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Dashboard
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Login page
Helpdesk Pro – Enterprise Ticket Management System (Frontend) A professional Helpdesk / Ticket Management System frontend, inspired by enterprise solutions such as GLPI and SAP ITSM, developed using HTML, CSS, and Vanilla JavaScript.
🔗 Live Demo https://islamech.github.io/helpdesk-pro-frontend/
🚀 Key Features Role-based access simulation (Admin / Technician / User) Login interface with role separation Enterprise-style dashboard with KPIs and analytics Ticket lifecycle management (Open → In Progress → Resolved → Closed) Ticket creation, update, and status tracking User management interface (Admin role) LocalStorage used as a simulated database Responsive layout (desktop & mobile) Clean and modular frontend architecture 👤 Demo Access Role Username Admin admin Technician tech User user (Password not required – demo mode)
🧰 Tech Stack HTML5 CSS3 (Enterprise UI design) JavaScript (ES6 / Vanilla) Chart.js SweetAlert2 Font Awesome 🎯 Project Objectives This project demonstrates:
Helpdesk and IT Support workflows Enterprise-oriented UI/UX thinking Frontend logic and state management Readiness for backend integration via REST APIs 🔮 Future Enhancements Backend integration (Flask, Spring Boot, or Node.js) Authentication & authorization (JWT) SLA and priority escalation management File upload handling Email notifications Database integration (PostgreSQL / MySQL) 👨💻 Author Chekired Mohamed Islam 🎓 BTS – Database Systems (INSFP Mohammedia) 💼 Helpdesk / IT Support – Sonatrach (Hydra) 🐙 GitHub: https://github.com/islamech 🔗 LinkedIn: https://www.linkedin.com/in/chekired-mohamed-islam-a2b549255/
What's next for Helpdesk Pro – Enterprise Ticket Management System Frontend
Built With
- chart.js
- css3
- design)
- enterprise
- es6
- font
- html5
- javascript
- sweetalert2
- ui
- vanilla)
