Due to the outbreak of COVID-19, non-urgent healthcare services had reduced drastically and there is an increasing demand for remote outpatient solutions. The vulnerable population was suggested to self-isolate, and their caregivers may not be able to reach them.

Telemedicine and delivery apps helped a lot in this situation, however, not everyone has access to the internet or smart devices.

To tackle the digital divide, we are building an app in which users can book a phone consultation with a doctor or order food delivery via programmed phone calls.

What it does

  • Users can order food or item delivery

  • Users can book, change or cancel an appointment

How we built it

  • Chatbot development using Twilio & javascript

Challenges we ran into

Time crunch was a challenge. During the testing phase, we ran into a bug in which the app constantly repeating itself... We spent a lot of time debugging

Accomplishments that we're proud of

We built an app! (not funcitonal though...

What we learned

We learnt a lot about chatbot development using Twilio and integrating two different bots into the same programmed flow

What's next for HelpBot

  • most specific on items/ food

  • allow users to choose supplier/ clinic

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