HealthX AI

Backend data
whatsapp integration
UI Interface
Insurance upgrade confirmation

🩺 About the Project: HealthX Agent 🔍 Inspiration In today’s fast-paced healthcare landscape, users often struggle to access clear, personalized information about their health insurance and care options. Inspired by real-world frustrations faced by patients and families—long wait times, confusing policies, and impersonal service—we envisioned HealthX Agent, an AI-powered assistant designed to offer human-like, reliable, and instant support in the healthcare domain.

🛠️ How We Built It HealthX Agent was developed using a combination of Salesforce platform capabilities and AI integration:

Front-end Interaction: Simulated through a conversational UI, backed by ElevenLabs voice synthesis for a natural demo.

Salesforce Backend:

Custom objects like Enquiry, Insurance Plan, and Appointment were created.

Records were auto-mapped to the user’s Account (e.g., Priya Thompson).

Logic for fallback actions (e.g., raising a Case if appointment booking fails) was handled via Flows and Apex Triggers.

AI-Driven Dialogue: Each response was designed to mimic empathetic human conversation, guiding users through insurance queries, upgrade options, and appointment bookings.

🧠 What We Learned How to design intuitive AI conversations for the healthcare domain.

Building backend record automation aligned with real-time user interaction.

Leveraging Salesforce's CRM features to support virtual agent behavior.

The importance of fallback mechanisms to maintain trust when systems fail.

🚧 Challenges We Faced Creating a natural dialogue flow that could handle edge cases (e.g., technical failure).

Ensuring the mapping of all data interactions to Salesforce records without manual intervention.

Managing voice-over clarity and timing for a smooth user demo.

Balancing conversational tone with compliance and precision in healthcare language.