hadia

Inspiration

Customer Service could be the most important thing a business must get right. Damaged reputation due to bad customer service can irreversibly cost a business.

What it does

Hadia is an AI-driven dynamic IVR (Interactive Voice Response) system that helps businesses engage with large numbers of customers without sacrificing the quality of their interaction. For this first MVP however, we made it possible for a business to insert a livechat script on their website that enables their customers to make audio calls which they receive on their dashboard.

How we built it

Backend

We built a backend server and hosted it on Heroku to give API access to routes and manage data. Our database is MongoDB hosted on an Mlab sandbox account.

Frontend 1

We built the dashboard with Vue and hosted on Netlify

Frontend 2

We built the livechat plugin with JavaScript and hosted it on JSDelivr's CDN

Challenges we ran into

There are not many examples that show how certain things can be accomplished using Agora APIs. For instance we had to find a way to implement dynamic channel keys for multiple audio connection requests. Reviewing other people's work in the community also helped.

Accomplishments that we're proud of

Using Agora API to connect a customer from the livechat widget on a website to an agent on the dashboard via a voice channel so they can communicate.

What we learned

We had set too high a goal for ourselves for only 6 days. Next time maybe pick a simpler idea when the time is that short.

What's next for hadia

Feed the voice input into an AI corpus to determine intents and point customers to the right resources or an available agent.

Built With

• agora
• javascript
• mongodb
• node.js