Inspiration:
Hiring someone who can manage customer support for a small business owner using Square products can be difficult, time consuming, and expensive. Hiring is especially difficult (and expensive) when candidates must know specific topics that help a small business stand out in a defined niche.
Beyond hiring, maintaining a steady workforce can be difficult with benefits, raises, turnover, interpersonal office turmoil, and dynamic staffing requirements based on the economic environment. Often times small business owners cannot afford basic things like healthcare, which makes it especially hard to attract talent.
What it does:
Visca is a GPT4 AI that can become your 24/7 customer support agent of all your company information at 95-98% cheaper than hiring additional humans. Visca employees are easy to train, simply by uploading files to your company-specific Onedrive folder. They automatically learn new project information as well without manual input. Visca employees can have a unique face, voice, and personality you can designate. They have unlimited scale for 1-on-1 conversation, and are consistently kind in each interaction. Visca is deployable on Telegram, Discord, Twitter (coming soon), Whatsapp, and websites.
If you want to test this for yourselves, upload a bunch of files on any small business here and let us know so we can deploy a custom GPT for you! https://onchainengineer1729-my.sharepoint.com/:f:/g/personal/pratyaksh_gupta_visca_ai/EspBHkEcXENEtBVMZcS11LoB1iTx1HA48QfG8E2-0ELjGA?e=ESv6B4
For the sake of this hackathon here's a custom Square GPT on your developer docs (would be helpful for hackathons like this as all participants could've used our solution hahaha) - https://discord.gg/FVYmyQFj Our custom Square GPT LLM can even help developers generate code for their projects as well :)
Our team has a Wharton MBA alumni / Y-Combinator startup founder, a Stanford professor, and an American Express engineer on the AI team.
How we built it:
We built an automation platform that allows us to train custom build custom GPTs automatically with no human input needed. Because of this, we can price GPTs at the lowest possible price (server+licensing costs) because there's no engineer bandwidth used.
There's literally no technical knowledge needed to create a custom GPT customer support agent. All you need to do is upload (pdf, word, csv, ppt) files to a Onedrive folder and it creates one for you automatically! Incredibly accessible for small businesses on Square.
Because everything is automated, we're able to price this for small businesses at $100/month. That price point enables every SMB in the Square ecosystem to have robust customer support capabilities.
Challenges we ran into:
The #1 challenge, and we brought this up during a Square office hour session on Slack, is integration into Square app store. Because this involved some element of user input (uploading files to a Onedrive and taking multiple hours of LLM training to digest the small businesses' information) there wasn't a way to elegantly integrate it into the Square app store. If you find this project compelling, we'd love to work directly with your team (beyond the Slack Office hour sessions) in a more specific way to our solution to figure out how to present it. For the sake of this hackathon, we just presenting a stand-alone product.
Additionally, small businesses will need to document as much information about their company as possible to make the customer support GPT4 well trained.
Accomplishments that we're proud of:
We are running a paid pilot program with $1.5 billion global company and are in talks with several other major corporations for implementation. We were recently a finalist at both the AI San Francisco Hackathon and the Stanford LLM hackathon.
What's next:
We're looking to implement a series of productivity tools that will enable our virtual employee to perform many mission critical tasks (i.e. taking unstructured data and auto sorting it into spreadsheets) for Square small businesses. Once we figure out how to integrate our automated training system more with Square's systems, there's a lot of back-end functionality we're excited about.
For the record, we don't care about the hackathon we want to do this for real. So please contact us and let's schedule an actual phone call thanks :)
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