GoDesk

Inspiration

The inspiration behind Go Desk was to take AI chatbots to the next level for SMEs and startups. We wanted to help businesses focus on growth and innovation rather than getting bogged down by repetitive customer support tasks. By automating support calls, we aim to give businesses more time to build and scale.

What it does

Go Desk is a phone-based customer support AI agent that allows businesses to create intelligent agents for answering customer questions and performing specific tasks. These agents go beyond simple responses—they can cancel orders, book appointments, escalate cases, and update information, without requiring human intervention.

How we built it

Go Desk was built on Open AI's reliable APIs for conversational generation and intent comprehension. We integrated Twilio to handle phone calls programmatically, using speech-to-text for voice input processing. The backend was developed with Node.js and TypeScript, while the frontend was built with Vue.js.

Challenges we ran into

We faced a few challenges, especially in figuring out the right idea to implement. Initially, we planned a hardware project, but due to lack of components and other issues, we decided to pivot to an AI-based solution. Without a designer on the team, we had to get creative with the UI, and while it was a bit hacky, we’re proud of the result!

Accomplishments that we're proud of

This was our first project involving large language models (LLMs), and we pulled it off with almost no sleep in two days! We’re also proud of the fact that we managed to pivot the project successfully and deliver a fully functional AI-powered solution.

What's next for Go Desk

We plan to iterate on the platform, refine its features, and validate the idea by testing it with real customers. Our goal is to keep improving based on feedback and make Go Desk a go-to tool for businesses needing advanced AI-powered customer support.

Built With

• cohere
• node.js
• typescript