Overview

208,000 people live in food deserts in Indianapolis and increases since 2016. Three-in-ten households without a car live in transit food desert, where grocery stores are not easily accessible by bus, also black residents are more likely to live in food deserts than any other race or ethnicity in the county. People in poverty are fifty percent more likely to live in food deserts than people above the poverty threshold, and households without vehicles are also more likely to live in food deserts than households with vehicles (Breanna, 2019). Apart from food items, several households are still facing health challenges and having poor social services. However, during Covid-19, there has been reported challenges facing people including reside of Indianapolis to access basic needs on foods, health, and social problem.

Team Members/Groups

Go Squad

  • Rebekah Gottwald
  • Adeola Efuntoye
  • Sydney Perry

Pro Squad

  • Ryan Geer
  • Amy Bertelsman
  • Sarbesh Sapkota

Inspiration/Problem:

Critical data points for researching opportunities to improve services to low income and other disproportionately served neighborhoods in Indianapolis. Several interviews and research desk reviews were conducted on customers, staff, and the organization’s stakeholders.

Methodology

The majority of these reviews were conducted via electronic media. However, some displayed interest and participated in the interviews.

Framework

We built our solution based on the service delivery flow chart from Organization uses web base tools to access households’ need - Assign household with ID - Link ID to other information - Other Information from the household: Name, age, sex, location, job description etc. - Identify Volunteers/Ad-hoc - Assign households to volunteers -Develop Software for volunteers/ad-hoc based-on households’ requirements - Volunteers/Ad-hoc Software - Household Service delivery - Gather and analysis data - Process Report - Satisfied with the level of service delivery - Review Process.

Challenges

• What if it fails • Requires regular updating • Unresponsive staff • Service data is dynamic • Requires funding • Requires dedicated adhoc staff/Volunteers • Service utilization data updating

Accomplishments that we are proud of includes:

Low income and other disproportionately served neighborhoods in Indianapolis find it useful, Innovative services engagement in COVID 19 pandemic era and Service delivery to client directly to the households while maintaining social distancing.

Lessons Learned

We learned that the implementation of our proposition is a perfect solution that organization can deploy during and after the Covid-19 pandemic for a quality customer services. Also, non-profit organization can improve their relevancy to their client through adequate business model and environmental analysis as demonstrated by Global Smile Network.

Next Steps

Our goal is to continue to support the company in partnership with telecommunication and ICT companies in sustaining the web created for service delivery to clients.

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