Genesys AI Training Bot

Trains customer service employees with AI and the Genesys API. Can be used to automatically onboard new employees and test how they fit into your company’s values.

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Inspiration

What it does

Helps organizations train / onboard employees with mock customer service calls to test whether employees meet the required criteria.

How we built it

Genesys, OpenAI, and React

Challenges we ran into

Becoming familiar with the Genesys API and Dashboard, and integrating the OpenAI API with Genesys in a usable way.

Accomplishments that we're proud of

Seamlessly integrating the OpenAI API with the Genesys Web Chat API

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