FreightsagaBot

freightsagabot is a business bot for logistics website.

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Inspiration:

As an logistics trucking we want to expand the business by suggesting right products to every customer, resolving customer queries in timely manner.

What it does:

Our logistics chat bot will search the load details By using NLP (Natural Language Processing) and customers no need to worry about traditional site navigation urls since everything will be got answered in one place itself.

How we built it:

To build our logistics chatbot we used AWS Lex, AWS Lambda, C#, node.js. We targeted various chat platforms like slack, messenger.

Challenges we ran into

Initially we struggled to communicate AWS Lambda with AWS Lex since we are new to aws. Debugging lambda code locally was another key problem to us. Deploying the chatbots to messaging Platforms like slack and messenger was the interesting problem to solve. Sometimes we faced intent conflicts when we have close related utterances and we have been forced to change our utterances since we don’t have much control over NLP and intent choosing algorithm. But overall headache was reduced since NLP is too enough to handle our utterance queries.

Accomplishments that we're proud of

Now customers can easily search the loads by load id , pickup date ,delivery date which in their mind. Customers no need to search the entire Faq section to get their queries resolved. From one place itself Customers can get the answers for frequently asked questions.

What we learned

We are new to AWS environment. We learnt AWS Lex, AWS lambda, node.js, slack and messenger deployment.

What's next for freightsagabot

Our next plan is to prepare more customer personalised chatbots which will suggest products using Customers’ previous purchase histories.

BetaTester

We have deployed the bot into the slack.

To test into the slack using the below credentials to access our warehouse slack bot. slack team Url : https://newchatbot.slack.com Email for slack: freightsagabot@mailgov.info password: frbot12345 Slack invite Username: devtest and also we are invited the testing@devpost.com into our slack team.

COMMANDS

-Hi
-give me a demo
-search loads
-load id
-L138335
-I want to know my load
what do you want to know about your load?
-load id
Please enter your FreightSagaBot email
-driverpu@envy17.com
Please enter your FreightSagaBot password
-123456
-wiki chatbot
-weather Chennai
-What is the meaning of computer
-distance of chennai to mumbai
-thank you

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