Forecast wizards

Problem: Banks celebrate digital adoption because it reduces cost-to-serve and increases convenience. But for some customers and regions, digital banking comes with more failures, fraud issues, and unresolved complaints—especially where physical branches have disappeared. Using public data, this dashboard connects operational metrics (branch access, complaint handling, response timeliness) with external outcomes (digital complaint rates, dispute rates, and vulnerable customer segments) to reveal where the digital shift may be undermining financial equity and trust.

Built With

• python