The solution that we would like to propose for the #EuVsVirus challenge is our Forcelink a software solution within the “Real-time communication & prevention” category under the sub-category: Health & Life.

The concept is centred around a technology solution that assists with the real-time tracking, management and optimisation of scarce medical resources.

In Africa, we have a shortage of essential medical equipment required for the treatment of COVID-19. It is therefore important that the resources that we have are managed effectively, allowing us to ensure that medical facilities have the resources that they need, and ensure that medical professionals are equipped and deployed to the areas that require them.

The solution that I propose will have 3 components:

• A back-end user interface. This is where a support team will have an overview of the various medical facilities, the equipment within those facilities, infection rates and medical practitioners' shifts, movements and well-being, and any other relevant information all available and visible on the same management system. This component allows for the support team to have an integrated view of what is needed across various facilities. E.g. Hospital A has 10 ventilators, 8 of which are in use. Hospital B has 5 ventilators that are all in use and additional resources are required. The support team can make the 2 ventilators at Hospital A available to Hospital B.

• The next component is a Medical Practitioner App. This will be the tool that the healthcare workers can use to log in to the app when reporting for work. With this feature activating the GPS tracker on the mobile device, it will assist to identify where healthcare workers are deployed to other locations outside of their regular medical facilities such as temporary testing sites, or community visits. The app will also enable the healthcare worker to conduct a self-screening survey which will capture their temperature, state whether or not they have the necessary Personal Protective Equipment (PPE) that they require and any specialist tools and equipment they will be making use of. This feeds back to the back-end solution, allowing the support team to see that the right healthcare workers are at the correct location and whether they have the correct equipment. It will also make it possible for the support teams to assess whether any healthcare worker is at risk of infection by the COVID-19 virus and whether they should be taken out of circulation.

• The final component is a citizen/public app. Here members of the public will be able to access the latest information about infection rates, get tips on how to take preventative measures and most importantly have access to a self-screening survey. Answering the survey will allow the individual to see whether or not they are showing symptoms of COVID-19 and then provide these individuals with actionable steps to take based on the outcomes of that status. Once more, the information submitted by the public is collected and shared with the back-end solution allowing the support team access to this information when treating citizens.

The solution is architected in a Software-as-a-Service (Cloud-based) solution which makes it easily scalable.

Description of implementation

We have done over 100 different successful implementations of Forcelink. Typically, they range from 2 weeks to 6 months depending on the complexity of each implementation (number of interfaces, number of users to train). We follow our tried and tested RSD (Rapid System Development) methodology.

Impact of the solution

Forcelink has implemented similar solutions across various different industries and we have seen how this has improved operating costs by up to 30%. However, the impact here is greater than anything that we have ever had the opportunity to affect before, saving lives. The solution will assist in having medical facilities, practitioners and equipment used to optimal efficiencies. This will not only save the governing bodies and medical facilities money but allow them to ensure that equipment is located at the facilities that require them. That shifts allocated to medical practitioners are tracked, measured and optimised, not only for workforce optimisation but also to track their well-being during shifts. Finally, the citizen app, this provides citizens a platform to access and report vital information. Including, reporting outbreaks in their communities, take COVID-19 risk profile surveys, allow governing bodies to share vital information and allow governing bodies the capability to gain data about problem areas.

The solution assists the following stakeholders:

  • Governing bodies
  • Medical practitioners -Medical facilities
  • General public
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posted an update

Forcelink has a 12 year history, and circa 90,000 mobile app users.

Forcelink has reconfigured our mobile field service software to support the #healthcare industry in the battle against #covid19. Free for 6 months to medical facilities directly associated with the battle against COVID-19. Contact us here: Ensure that the correct resources are at the medical facilities that require them most with an end-to-end field service solution.Video at

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