Inspiration - Avoid unnecessary stimulation when we want to focus-on something
What it does - Engage the agents to be in HYPER Focus mode which will help to reduce distraction time which in turn increases productive time.
How we built it - Built full page marketplace app to have clone of ticket and ticket details page to enable hyper focus mode.
Challenges we ran into - Main purpose of doing the app is to provide focus mode for FD Tickets and Ticket details page. And that is not technically feasible to access DOM of FD page, created clone of above mentioned pages to meet the goal.
What's next for Focus-On App - To make it as full fledged paid feature for all products of Freshworks