We need our customers to do the minimum or even 'nothing' for the problems they (might) fall into.
What it does
We have a simple but efficient idea! We'll reach the customers even before they know there is a problem they are facing or might face in the future. Using our kickass algorithm to alert our team of customer representatives when it senses that there is an issue, it could be a network issue, internet issue, handset issues, not being able to receive a call or an issue as simple as not being able to use wifi. Our customer representatives will have all the arsenal to tackle the problem, talk or just send a text to the customer so that there are minimum # of interactions but the issue is resolved asap and of course while keeping some 'human touch' in the equation!
How we built it
We started with a design and carved it into an app using Node JS, Mongo DB, and NLP and Twilio SMS APIs. We used Angular JS for the dashboard and express rest API for integrating with the Twilio functionality.
Challenges we ran into
- Design: We wanted to not eliminate the customer representative by using Technology.
- Testing the Async Workflow was difficult with SMSs.
Accomplishments that we're proud of
Our SMS API is working and workflow design is functional.
What's next for FIRETRUCK
Integrating NLP, replacing texts with responsive notification, auto-matching of issues with solutions