"Anybody can help but the help at the right time brings the big difference. Anybody can help everybody but helping the needy brings the big difference".
As rightly quoted above, helping the needy at right time brings the huge impact on the society. On this pandemic situation we come across lot of people in a risk of losing their life though staying inside the home .The reason behind this is,not COVID-19 but POVERTY. There also exist people who is passionate to serve the society by providing the people needs .So we,the TEAM CRUTCH has decided to serve the society through our tech minds by designing the app called CRUTCH which act as bridge between the donor & recipient .
This application is built on top of PEGA platform version 8.4
The challenging task for us is making the live request ,choosing the most needful services,handling the services between donor & recipient .But as a team we were able to conquer the challenges in to fruitful product.
CRUTCH acts as a platform of sharing assets to needy people at right time from donors.
We had a great learning experience .We had a chance of experiencing activities,customizing harness & portal. .
Uniqueness of Our Application CRUTCH
Crutch provides the customer 6 services ,where the customer can chose any service through his/her interest.
Bringing the Need at your doorstep & right time.
Apart from donor & requester crutch has an additional feature of volunteer for people who is passionate in serving the society to assist donor & recipient in bringing their need at their doorstep a right time. Serve the society-tops the leader board. Crutch has an unique feature of maintaining leader board for volunteers on the basis of one who serves the best leads as top performer in leader board.
Crutch is a platform that extends help for the needy people at right time.The motive of crutch is to concatenate the demand & supply . The services available in this app includes Food Service,Education Service ,Cloth Service ,Blood donate/Receive (share blood ) service ,Organ donate /receive (share organ) service,Money (Crutch pay )service .
How Crutch Works
Customer can register as donor/recipient initially .while logging in the next time he has the option to change his role type if he wills. After logging in he can chose any of six exclusive services .If the customer acts as recipient he can request his/her need. The intimation about the request will be sent to all registered donors if any of the donor accepts to donate, then crutch provides them an option to chose Volunteer assistance .if he chooses volunteer service the crutch volunteer will help in delivering the requirement from donor to recipient at right time. Thereby crutch feed the needy people at right time. Crutch has verification team to ensure that details submitted by recipient doesn't contain any false information.
The crutch has 6 services apart from registration & Volunteer Survey & Feed the Need.The following is the detailed description of all case type.
1)Registration: The customer can sign in in to crutch application via registration case type. He has to specify his role type(donor/recipient) & service type(6 services) based on which the work group & workbaskets are assigned for them.They can change role type in future as well.After providing the preliminary details such as personal info,Organisation info(if he/she representing any org) & address details.After the approval by the admin crutch the access credentials are created for the customer.The case will not move to approval unless he accept terms & conditions of crutch . Innovation: We have implemented completion status- Progress bar for the customer to track his registration completion status
2)Feed The Need: The purpose of this case type is to help the needy people in choosing the service according to their need. Six exclusive services are shown to customer on their next login where he/she can choose one and proceed with flow.
Innovation: Six attractive icons are configured where the user clicks the Icon the corresponding case type begins.
3)Crutch Pay: The purpose of this case type is to donate/receive money .The recipient begins the case where he views all his details in editable format .They can edit it if necessary.The customer can raise money request for his own self or for his friend/relatives.In case of friend/relative .He has to provide their details.There are few predefined reasons present for requesting money such as requesting fund for orphanage/home, requesting fund for natural calamity,,requesting for illness/Accident .Customer can also provide his own reason of requesting by choosing others.He has to provide all the required info along with necessary documents.He will also specify his preferred timing for help.After his submission,there happens background verification process by crutch admin where all details are checked. The case proceeds forward only if details are true. Then on the successful completion of verification the intimation will be sent to all donors if any donors accepts he can confirm his own details and move for payment. Method of Payment can also be Negotiated by donor if he is comfortable with.After receiving the money the recipient fills the fullfilment and provide feedback.
Innovation:Modal dialog -Pop up for thanking the customer
4)Food Service: The donor /Recipient can begin the case by providing the Food details.If recipient begins the case it moves to donor for viewing the recipient details and if he accepts the request then it moves to gather delivery information.There the recipient has an option of requesting any volunteer service then the case routes to volunteer workbasket if any of the volunteer picks the work, then he confirms the donor& recipient address details and finally he delivers to them. If the donor begins the case he provides the details of donating food,the case routes to recipient workbasket . The recipient has an option of selecting self or volunteer service .If he goes for volunteer service ,then it routes to volunteer workbasket.if any of the volunteer picks the work, then he confirms the donor& recipient address details and finally he delivers to them.
5)Cloth Service: The donor /Recipient can begin the case by providing the Food details.If recipient begins the case it moves to donor for viewing the recipient details and if he accepts the request then it moves to gather delivery information.There the recipient has an option of requesting any volunteer service then the case routes to volunteer workbasket if any of the volunteer picks the work, then he confirms the donor& recipient address details and finally he delivers to them.If the donor begins the case he provides the details of donating cloth.the case routes to recipient workbasket .The recipient has an option of selecting self or volunteer service .If he goes for volunteer service ,then it routes to volunteer workbasket.if any of the volunteer picks the work, then he confirms the donor& recipient address details and finally he delivers to them.
6)Education Service: The recipient begins the case where he has the option to acts as referencer or self based on type of request he raise. If he is raising for him he can provide as self, if not he can act as referencer. He gives all his preliminary details & attach Necessary Documents.Then the case move forwards to background verification Process. Unless the background verification successfully completes the case does not move forward .On Successful completion ,it routes to donor workbasket.If any of the donor accept to provide contact details are shared with both.Then fulfillment details are received from recipient after receiving the help.
7)Share Blood: This case type can be accessed by donor/Recipient.If donor begins the case he can donate the blood by Providing all the necessary details .If in case of recipient begins the case ,he has two options either he can view the already donated blood details which matches his requirements or he can raise a new request.After his submission of request the case move forwards to donor where he can accept the request & confirm his details and also assist for volunteer service..thus,with help of volunteer support requirements are delivered from donor to recipient.
8)Share Organ: This case type can be accessed by donor/Recipient.If donor begins the case he need to provide his details If he had his organ registration certificate he need to attach it then the admin will review. Then the admin will approve /reject his request. If he does not have his organ registration certificate he can request for medical assistance.Now the hospital details are mailed to the donor. He have to visit the hospital within 5 days.Then the will check him and provide the certificate. If the case is begins by the recipient he can request for the organ.Noe he need to provide the required information and the certificate.Then the case will be routed to Donor hospital. If the donor is available the details will be send through mail.Then he will contact the hospital for further procedure. his hackathon is one of the memorable learning experience for our team .We had a great learning experience of new rules such as creating dynamic routing etc.
As a team we ensure to give our cent percent effort to bring solutions to the problems & Challenges prevail in the society.