EzyHandle

Mobile scanning app
Milestone update in logistic event
Proactive notification
Shipment journey with suggestion

Inspiration

The operation of the air cargo industry lacks transparency in service delivery.

Key Problems to Address:

Communication Breakdowns: During disruptive events, ineffective communication can result in discrepancies that adversely affect shipment performance.
Increased Discrepancies: Poor coordination and communication can lead to a rising number of discrepancies, undermining operational efficiency and jeopardizing timely deliveries.
Lack of Performance Assessment Tools: Currently, there is no digital tool to compare expected milestone times with actual performance, making it difficult to assess GHA Service Level Agreement (SLA) performance.

Solution and what it does

Development of a Comprehensive Communication System

Includes a mobile app and website tailored for Ground Handling Agents (GHAs) and airlines to enhance communication, streamline resource reallocation, and proactively manage potential delays.

Centralized Shipment Information

Retrieves shipment information from centralized repository (1R), and incorporates the Cargo IQ concept to compare planned and actual milestone event times.

Real-Time Updates

Frontline ground staff can use the EzyHandle mobile app to update shipment milestones in real time.

Flight Movement Tracking

Integrates flight movement data from airlines and GHA to identify delays promptly.

Management of Delayed Milestones and Proactive Handling Suggestions

Highlights delayed milestones and recommends workaround

How did we build it?

Our concept was first validated using Postman integrating with 1R server. An API service was then developed acting as the middleware between the frontend and 1R server. The frontend sends request data based on the business model. NX Monorepos and a microfrontend framework were implemented, allowing developers to maintain modular and manage code more easily. Besides NE:One Server and NE:One Play, we also utilized Vue.js and .NET Core to develop our solution, update shipment milestones and notify users.

Challenges we ran into

Challenge #1 ONE Record Challenge

Develop a comprehensive tool to support implementation or a system that harnesses IATA's ONE Record standard to drive its adoption.

Challenge #2 CargoiQ Challenge

Use Cargo iQ’s concept of Flight Route map and visualize the exchanges between airlines and GHA Warehouse or RAMP for export or import activities using ONE Record standard.

Challenge #3 Open Challenge

Active notification for flight discrepancy.

What are you proud of?

Comprehensive dashboard of flight & shipment info to facilitate grounding handling
Mobile app utilization for handiness
Multi-functional platform
Proactive solution approach for flight irregularity
Our customer-centric mindset

What is next step for EzyHandle?

Automated Rebooking Feature

By analyzing current flight schedules, standard handling procedure and available flight alternatives, EzyHandle can provide automated rebooking function to minimize disruptions.

Issue Tracking