About the Project
Enterprise AI Voice Customer Care Agent is an AI-powered customer support system designed to automatically handle customer phone calls. The system understands customer queries, provides accurate responses using company knowledge, and collects important customer information.
It can handle frequently asked questions, create support tickets, book appointments, and generate call summaries automatically. When a customer has a complex issue that the AI cannot handle, the call can be transferred to a human customer care executive.
The project combines technologies such as Voice AI, Speech-to-Text, Natural Language Processing (NLP), Large Language Models (LLMs), and Retrieval-Augmented Generation (RAG) to provide intelligent and natural conversations.
The main aim is to reduce customer waiting time, reduce repetitive work for human agents, improve customer satisfaction, and provide fast, reliable, 24×7 customer support.
Built With
- llm
- mysql
- natural-language-processing
- openapi
- python
- rag
- react.js
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