empathy

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empathy

The goal of empathy is simple: Improve customer happiness by categorizing support tickets based on their emotion.

When a customer submits a support ticket through your site: run the text through empathy and save the emotion. Use this emotion to find and respond to unhappy customers (prioritize "angry" over "happy" tickets) faster.

Python Spark source available here: https://github.com/zachalam/empathy

Built With

• apache-spark
• python