Empathy Engine

The Problem: Cognitive Overload in High-Stakes Sales Sales reps are currently expected to perform the impossible: active listening, mental transcription, and emotional analysis, all while recalling complex playbook rebuttals in real-time. This cognitive overload leads to "autopilot" pitching, where 70% of objections go unaddressed because they are buried in subtle shifts in tone or hesitation. With reps forgetting 84% of call details within 48 hours and losing an average of $120K annually to preventable objection mishandling, traditional "post-call" coaching is no longer enough. Sales teams don't need better training; they need a way to bypass human processing limitations during the heat of the moment.

The Solution: A Real-Time AI Co-Pilot Empathy Engine is a live AI co-pilot that sits behind sales calls to provide an instant "Emotional Intelligence HUD." Powered by Gemini 2.0 Flash, it delivers live transcription and uses RAG architecture (pgvector) to instantly surface company-specific, battle-tested rebuttals the moment an objection is detected. Beyond mere words, the engine integrates vocal biomarker analysis to track prospect stress and engagement levels every three seconds. It even acts as a real-time editor, using the Feynman Technique to flag technical jargon and suggest simpler explanations, ensuring the rep’s message always lands with clarity.

Why It Wins: From Analytics to Augmentation Unlike legacy tools like Gong or Chorus that focus on post-call "game tape" analysis, Empathy Engine provides active augmentation during the conversation when the deal is still winnable. It transforms junior reps into top performers by embedding the company’s best strategies directly into their workflow, reducing onboarding time and increasing consistency across the board. While we are starting with sales, the core technology—navigating high-stakes human dynamics through real-time AI insights—is a massive horizontal opportunity for negotiation, therapy, education, and crisis management.

The Tech Stack Built for speed and scale, the Empathy Engine utilizes a React/Tailwind Chrome Extension for a seamless overlay, a Node.js WebSocket server for real-time streaming, and Supabase for contextual playbook retrieval. By combining Google’s latest LLMs with specialized emotional AI, we aren't just building another note-taker; we are building the future of human-to-human communication.

Built With

• api
• gemini
• supabase
• voice