RIT Call Center Email Service & Webpage Revamp

The RIT Call center is staffed fully by students. We believe that they deserve respect, as well as those who are called.

Comment

Inspiration

Team members Keith and Angel work for RIT Telefund, and are aware of issues in their workplace that affect the RIT alumni community. Many alumni called are not aware that callers are students of the university, and often discriminate against these workers because they think they are scammers. To make the experience of calling more palatable for students and alumni alike, an email service was conceptualized to notify alumni who were planning to be called this week.

What it does

The product is aimed to assist RIT in sustaining our trust in the RIT alumni community. Given that there are pools of parents /alumni stored already by the university we would like to make an email service that will notify the specially selected pool of alumni that we will call in the coming week. In said email alumni will be provided a payment processing page standard, info on the alumni program and how to trust it is RIT, and an information page of current staff. This will be maintained to reflect current employees which allow alumni to be a face to the voice. It also helps students with CO-OP opportunities as rapport built with alumni incentivize them to provide interviews to callers.

This adds value by maintaining engagement and trust in the alumni community and ensures sustainability in funding.

This will be done in small batches to access for quality and to prevent being flagged as spam.

How we built it

  • Js and Angular - frontend
  • Datagrip-accessing
  • Cpanel -hosting
  • Crud - used by Nodejs to access database
  • Nodejs - backend

Challenges we ran into

-Time Constraints

  • Angular treats CSS values differently from a normal HTML page
  • Integrating database into student page
  • Learning new technology took up a lot of time
  • We forgot to port fordward to get into our database server hehe

Accomplishments that we're proud of

For most of our team it was our first hackathon and we are proud of being able to submit a project based on an idea we're proud of.

What we learned

The importance of time management, the difficulty of learning new technologies quickly, and how effective division of tasks are.

What's next for email

 *Likely finish the student database manipulation feature on the admin page.
 *Ability to wire into RIT existing pools to test.
 *Service to fetch email replies and implement into RIT existing HELP? Staff front-end.
 *Have videos of student employees instead of an image.
 *Extend this page to other notable jobs on campus like ITS and TA and provide a way to navigate to their career connect page.

Build a database to analyze the stats of this email pool.

pitch video https://drive.google.com/file/d/1ltnDYMJTht_qXkb89DeCtf2fkQUU-Y1x/view?usp=sharing

Built With

Share this project:

Updates