EKAA- ITSM Ticketing Tool on Teams

EKAA: A Unified ITSM Ticketing Solution on Microsoft Teams

What Is EKAA? EKAA is an ITSM Ticketing Solution on Microsoft Teams that streamlines ITSM workflows by enabling users to raise tickets, take actions on them, monitor ticket status, connect with live agents, and execute other ITSM tasks all from one interface.

Enabled for Microsoft Teams Persona Based Access Seamless integration with LOB Apps and Enterprise Apps Intuitive flows for busy executives Increased engagement with enterprise systems Automation of repetitive tasks

Why Integrate ITSM Processes on MS Teams?

Adaptive Cards Add rich interaction to your connector cards.

Message Extensions Allow users to query and share rich cards in conversations.

Tabs Surface rich content as well as SharePoint Framework based solutions.

Connectors Post rich updates to channels.

Bots Help users get tasks done in conversations.

Why Is EKAA the Need of the Hour? The need for timely support arises as an organization expands. Thus, helpdesks of various departments like HR, IT, Logistics are deployed to satisfy the needs. But the unavailability of a one-stop solution results in problematic workarounds.

The Current Scenario Repetitive Tasks The majority of ITSM operations are repetitive, resulting in low productivity and growth. EKAA, on the other hand, automates the first-level support by answering FAQs.

Delayed Responses The user queries are not resolved in a timely manner, which results in longer wait times and slower response times.

No Dedicated System ITSM professionals spend more hours filtering issues than troubleshooting the problems due to the lack of a dedicated ticketing solution.

The Solution EKAA is a modern-world ticketing solution on MS Teams that bids adieu to the need for third-party ticketing software and focuses on automating ITSM workflows all under one roof. Moreover, users do not switch contexts for raising issues, receiving ticket updates, engaging with engineers on email threads, and answering FAQs.

The Result 27% Reduction in raised tickets for FAQs

32% Lesser turnaround time for ticket resolution

16% Growth in efficiency & productivity

27% Increase in employee engagement

32% Improved visibility

What Does EKAA Mean for Your Employees? EKAA has been implemented at many enterprises with around 10,000+ active users who resolve their issues using simple natural language commands.

IT & Admin Assistant Meetings are simple to schedule. Tracking requests is easy with seamless user interface. User history can be remembered to offer a personalized experience. Effortless creation and tracking of IT tickets.

HR A unified platform for HR tasks. Available round-the-clock to answer HR queries. Manage leave requests, employee achievements, and rewards. Payroll and learning and development are managed.

Sales Assistant

Streamlines your approval processes. Instant access to real-time data. Acts as a virtual sales representative. Access to company KPIs with no hassle. 360-degree view of customers. Updates customer database with simple natural language commands.

How Does EKAA Amplify Business Value?

Micro-analytics Effective cost management Instant notification alerts Increases work agility

Final Thoughts!!!

Automating business processes has become imperative today, and ticketing solutions like EKAA are a to-the-point automation tool to help enterprises accomplish more with less.

Transitioning from traditional channels such as email and phone to a more real-time conversational messaging platform like MS Teams has changed the way people connect with organizations

Automation technology like Artificial Intelligence is optimizing the effective use of technology in the workplace and transforming the business workflow to its most efficient state.

ITSM sector is primarily concerned with two things: increasing efficiency and lowering costs. And AI-powered EKAA ticketing solution on Microsoft Teams stands tall on both the parameters.