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Eazy-Reviews

Eazy Reviews is an easy-to-use review platform built using Courier API and Cohere NLP API. Eazy Reviews provides a seamless experience to businesses and consumers to make the feedback system a lot easier. Eazy Reviews uses Courier API to send Email Notifications to Businesses and provide feedback reports to the business. Feedback Reports are generated using Cohere's NLP API which provides summarised reports to businesses that will help them to improve their services so that customers love them. Eazy Reviews aims to make feedback easier for small businesses around the world.

User Guide

Add your Business

Get Feedback Reports

Give Feedback

Inspiration

Online reviews from customers have created a new field in marketing and communication that bridges the gap between traditional word-of-mouth and a viral form of feedback that can influence consumers’ opinions. Analyzing reviews left by your customers, helps your business understand overall customer satisfaction, as they can provide your business with feedback regarding what your customers truly want. Consumers that take the time to leave an online review for your business are far more likely to feel a certain loyalty to you and keep coming back. Through the act of leaving a review and establishing a relationship with your business, it allows consumers to feel like they have a voice even behind a desktop and/or mobile and/ or tablet screen and are able to provide feedback in a positive and meaningful way. This project aims at creating a platform for small businesses to get customer feedback easily and make a summarised report on what your customer thinks about your business.

What does this web app do❓

This web app provided a feedback platform to small businesses that aim to help for setting up a feedback system for their customers. This app also provides feedback reports using customer feedback data would help businesses understand customer sentiment and customer suggestions once they receive a large number of reviews.

How does it work ❓

Eazy Reviews is a customer feedback platform built using Courier API and Cohere's NLP API. It makes it easy to get feedback from your customer with personalized NLP Reports
You can add your business to our database by submitting the form with your business details on Add your Business Page
Your business will now be added to the review here page
Now you can redirect your customers to our review here page
Whenever your customer submits feedback, you'll be notified via email along with their detail.(We used courier API for email notifications)
If you want a feedback report, it will be available on receive feedback report page.
Feedback Report will be provided on your email address ( We used Courier API for Email Notification). Feedback Reports will be generated using Cohere NLP API which specializes in giving the best results using NLP AI. AI Reports will provide you with a summary of your Business/ Service feedback.

Tech Stack Used

Python
HTML, Javascript, CSS
Courier API
Cohere's NLP API
Flask
Firebase
Replit(For hosting)
Ubuntu WSL(Development Environment)
Visual Studio Code

How I built it❓

We built it using Courier's API, Firebase, Replit, Cohere's NLP, Flask, and Python. We used Courier's API for our platform's email notifications, Firebase for storing the data online, Replit for developing our app and hosting our Backend, and Flask as our Backend. We used Cohere's NLP API for processing the review data and making it into a feedback report to send to the business owner

Challenges we ran into

It was a bit difficult to retrieve data using firebase and use the data to generate reports. But I finally succeeded in completing the project as I envisioned it on time

Accomplishments that I am proud of

That I completed the project on time and made it to fulfill my dream of providing a better and free review system to small businesses so that they could improve their services and reach their customers efficiently