Inspiration
With EatNow we wanted to re-imagine customer care in the food and hospitality industry. Why print out menu's every time menu items changes. With EatNow you not only keep your customers and staff safe you greatly increase efficiency of your restaurant by having a virtual waiter bot take orders and help your customers for you.
What it does
The app allows you to dine in or request a take-away at restaurant. View they're entire menu and order food directly from it. You can also request a receipt to be emailed to you instead of having to be in contact with a waiter.
How I built it
- We use Facebook Messanger API to facilitate the conversation.
- We use Quick Replies to allow users to quickly order food or make requests for additional things like getting a receipt emailed to them or to talk to an actual waiter.
- We use the handover protocol when the user requests a waiter so a human can intervene.
- Users have can opt-in to have us use the email on their Facebook to send an email receipt - users can simply decline via a reply
Challenges I ran into
We had to tweak our idea a bit because we didn't want the overhead of persisting chat data
Accomplishments that I'm proud of
We actually got a fully working version deployed.
What I learned
Python and Flask. I used this hackathon to brush up on my backend skills.
What's next for EatNow
Create an admin UI where users can upload their own menus and do a alpha test with one of our restaurants.
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