Eagle Eye

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  Sample window that shows the ticket life cycle

Inspiration

C4L - Pillars of Customer for life theme

What it does

Solving one of the major problem in C4L called contextual engagement which provides contexts across Freshworks suite of products

How I built it

Challenges I ran into

Here you can visualize the entire journey or lifecycle of the ticket and proactively collaborate among the agents involved in the journey.

Accomplishments that I'm proud of

1. Able to run Freshconnect adapters inside marketplace-app
2. Proud that we solved one of the major pain points today with the customers who are using multiple Freshworks products.

What I learned

What's next for Eagle Eye

1. Leveraging this idea to capture collaborative contexts and Ticket contexts in chat widget powered by Freshconnect.

Built With

• freshconnect
• marketplace