E-Government Simplify By Devang-Sharma

About Project

Product Design for a Business Process Framework for Government Services which are available on DIGIT Platform (https://www.digit.org/)

Demo Video Link: https://drive.google.com/file/d/1Fz8I_AwcFyZ-JTAbHTzWmWbrsu9bkX7J/view?usp=sharing



(1) End to end proposal for the module picked by you.
(2) Proposal should cover the alternate approaches for existing workflows for simplification.
(3) Proposal should cover the approach to capture minimalistic information from Citizens and how to reuse the existing information with the Government.
(4) Proposal should cover the approach on how to keep the PII data safe during digitisation.


Digitization initiatives have a good intention to simplify the process and to save time for Employees and Citizens. However, sometimes it does backfire due to lack of homework and lack of thoughts on Business Process Optimization. Many times adoption of such digital initiatives is low due to lower quality of user experience and broken business process flow compared to the reality on the ground.

What Is Business Process Framework

The Business Process Framework (eTOM) is a critical component of the Open Digital Framework, TM Forum’s blueprint for enabling successful business transformation.
It is a comprehensive, industry-agreed, multi-layered view of the key business processes required to run an efficient, effective and agile digital enterprise.
All of the Open Digital Framework, including the Business Process Framework, is created and evolved by industry leaders and practitioners in TM Forum’s member driven collaboration community.


Built as Part of Innovation 4 Community Hackathon Organised By CISCO.
COVID-19 has hit all sections of society, even more so for the marginalized community.
There is a need for resource sharing more than ever

Tech/Frameworks Used:


Author :

Devang Sharma

Linkedin : https://www.linkedin.com/in/devang25/
Instagram : https://www.instagram.com/idevangsharma/

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