Dispute Genie – AI That Fights Customer Service for You

🧠 Inspiration

We’ve all been there — overcharged by a company, stuck on hold, or ignored by customer support. Dispute Genie was born out of that frustration. We wanted to build something that could take on those battles for you — a true AI-powered advocate that handles the complaints, the calls, and the follow-ups so real people don’t have to.

⚙️ What it does

DisputeGenie lets users resolve customer service issues without ever contacting the company themselves. Users enter their name, contact info, a short description of their issue, and the amount they’re seeking. Then, the app simulates an AI assistant that:

Researches the problem (e.g., company policies, FAQs) Sends an email to the company Places a call to customer service All of this is shown through a smart, chat-style status interface. Finally, users receive an email with a tip link to complete their request and get updated on the dispute outcome. 🛠️ How we built it

We used Bolt.new to rapidly prototype the entire experience, focusing on a clean user flow and smart, simulated AI actions. The frontend includes a simple form, and the backend logic handles status updates and staged delays to simulate real AI behavior. While the backend actions are currently mocked, the structure is built to support integration with real email, call, and AI research APIs.

🧗 Challenges we ran into

Balancing realism with speed: Simulating a real AI process convincingly in limited time required careful scripting of status updates and delays. Designing trust: Since users are handing off disputes to an AI, the design had to feel safe, clean, and competent without overwhelming the user. Cutting scope: We had ambitious ideas (auto-escalation, document scanning), but we trimmed down to focus on a magical, fast experience. 🏆 Accomplishments that we're proud of

Created a working prototype in under an hour that delivers a strong, end-to-end user experience Simulated a full AI flow — from intake to action — without needing any manual user intervention Designed an app that could genuinely scale into a viral consumer tool with real-world value 📚 What we learned

Simplicity is power. The less we asked from the user, the more impressive the assistant felt. With tools like Bolt, it’s possible to go from idea to live prototype shockingly fast — if you’re clear on the value you’re delivering. AI simulation doesn’t have to be smoke and mirrors — even faked intelligently, it builds strong UX when grounded in real behavior. 🚀 What's next for Dispute Genie – AI That Fights Customer Service for You

Integrating real-time GPT-based questioning to clarify disputes more effectively Adding Perplexity-style live research to pull in policies and precedents automatically Connecting to real email and call APIs (like Twilio + SendGrid) so the AI actually contacts companies Offering dispute tracking and history for users, turning it into a full customer rights dashboard Scaling from consumer complaints to bank chargebacks, airline compensation, and more Dispute Genie is just the beginning — we’re building the AI that fights for your money, your time, and your peace of mind.

Thanks to entri and bolt for disputegenie.xyz domain

Built With

• react